What We Do
Stitch & Nine provides specialist strategic, planning and operational advice to retail and consumer-oriented businesses.
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Strategy & Finance
Vision & value proposition
Company strategy planning and implementation
Strategy retrospectives and implementation reviews
Project planning & roadmaps
Store roll out and property portfolio optimisation
Cost centre management, budgeting and forecasting
Market analysis & peer benchmarking
Board advisory
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Customer Experience
Omnichannel customer journey mapping including touchpoints, pain points & customer personas
NPS operationalisation, optimisation, review and insight
Service proposition & specialised service standards
Customer loyalty & outreach programs
High touch customer service proposition & initiatives – Clienteling, VIP customer programs
Ecommerce & omnichannel review and elevation – Live Chat, Store to Door, Click & Collect
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Omnichannel Operations
Retail planning and operational calendars
KPI benchmarking & measurement
Traffic & sales analysis
Operating rhythms, systems & processes
Workforce management
Visual Merchandising
Merchandise category management
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Employee Experience
Employee lifecycle mapping & EVP development
Engagement data analysis & retention
Reward & recognition frameworks
Internal communications planning & platforms
People processes, systems & organisational structures
Team member and performance management
Position description, role profiling and policy and procedure review and development
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Learning & Development
Orientation and onboarding process and content development
1:1 executive & management coaching and mentoring
L&D system and platform analysis, specialised training planning and content development
Conference & workshop facilitation